AISWARYA A

EMAIL: aiswarya4735@gmail.com/arushaiswarya@gmail.ComPHONE: +97433772457 DATE OF BIRTH: 03/06/1995 NATIONALITY: INDIAN PASSPORT NUMBER: Y7878104PROFESSIONAL SUMMARY Dedicated and results-driven Immigration Consultant with extensive experience in handling Canada PR, Australia, and New Zealand visa processes. Proficient in customer service, communication, and documentation. Skilled in working under pressure with exceptional teamwork and coordination abilities to achieve organizational goals. Adept at utilizing CRM tools to streamline processes and improve client satisfaction. CORE COMPETENCIES

Visa Documentation & Processing

Immigration Laws and Regulations

Customer Service Excellence

Communication & Interpersonal Skills

Team Collaboration & Coordination

Training & Mentorship

Time Management & Multitasking

Software Proficiency (Zoho CRM, MS Office, MS Excel)PROFESSIONAL EXPERIENCE

Senior Immigration Consultant Texas Review-November 2022 – November 2024

Managed Canada PR, Australia, and New Zealand visa processes with a focus oncompliance and accuracy.

Supervised and trained junior team members to ensure adherence to organizationalstandards.

Handled documentation and ensured timely reporting to the concerned department.

Converted walk-in customers into business leads through effective communication andtarget-oriented strategies.

Served a 60-day notice period while ensuring a smooth transition of responsibilities.

Worked under pressure with due diligence, ensuring organizational growth.

Immigration Consultant Trainee CanApprove Legal & Immigration Consultancy, Thrissur-May 2022 – September 2022

Completed comprehensive training on the Canada PR visa process.

Assisted clients with effective communication, process guidance, and documentationsupport.

Updated Zoho software in adherence to management instructions.

Contributed to achieving target-based goals through teamwork and organized practices.

Content Coordinator (Freelance) Self-Employed-January 2020 – April 2022

 Developed content for training materials and client onboarding documentation related to immigration.

 Conducted research on global immigration policies to provide up-to-date and accurate information.

 Collaborated with teams to improve workflow processes. EDUCATION

 Master of Arts in Language & Literature Catholicate College of Arts & Science, MG University, Kottayam Graduated: 2017-Percentage: 72%

 Bachelor of Arts in Language & Literature Catholicate College of Arts & Science, MG University, Kottayam Graduated: 2015-Percentage: 84%

 Certification: Advanced Immigration Practices Indian Institute of Immigration Studies Completed: 2022

 MS Office Add-On Course Completed: 2017 TECHNICAL SKILLS

 Proficient in MS Office Suite (Word, Excel, PowerPoint)

 Experienced with Zoho CRM and similar customer management tools

 Basic knowledge of graphic design tools (Canva) LANGUAGES

 English: Proficient

 Malayalam: Proficient

 Hindi: Medium Proficiency

 Tamil: Basic Proficiency INTERESTS

 Reading Books (Immigration Law, Literature)

 Playing Badminton

 Attending webinars and seminars on marketing strategies and industry trends ACHIEVEMENTS

 Successfully facilitated over 200 visa applications with a 95% approval rate.

 Recognized as "Employee of the Month" at Texas Review for exceptional client service and team contribution.

 Developed an internal training module for onboarding new consultants, reducing the learning curve by 30%.